Our Return Policy in short
- If the product you have received is defective, please contact us within 5 days and we will do our best to find a solution.
- If we are unable to come to a mutually satisfactory solution, you will have 10 days thereafter to return the item at your expense, in exchange for something else.
- Please note that we are not offering refunds at this time.
- Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
- If you have any questions, please contact us.
You can find our full Return Policy in our Terms and Conditions.
Instructions for returning goods
- If we are unable to find a mutually satisfactory solution for a defective item and you wish to make a return, send us an e-mail containing your name, address, e-mail address, the order number and a specification of which items that the return relates to.
- Ship the items for return within 10 days of the date of the notification.
- You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
- If possible, please provide us with a tracking number for the return shipment.
- Unless otherwise agreed upon, we will provide you with a coupon/code for the amount paid for the returned item that you can use for purchase of any other item in our store for a specified period of time.
- If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs, and if any such Customs charges are imposed, we reserve the right to deduct such charges when providing the exchange coupon/code.
- If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when providing the exchange coupon/code the product.
All enquiries: firstname.lastname@example.org.